Bilingual Coordinator
Position Overview: Bilingual Coordinator (Part-Time)
Schedule: Part-Time (24 hours per week, Monday through Friday, 8:00 AM – 4:30 PM; occasional evening/weekend community events)
Location: Tri-County Area (Local travel approx. 40% required; valid driver's license necessary)
Compensation / Classification: Sedentary office environment with community outreach components
About the Role
We are seeking a dedicated, detail-oriented Bilingual Coordinator to bridge communication gaps and champion accessibility for the aging and adult population in our tri-county area. In this dual-focus role, you will provide vital translation and interpretation services while collaborating with program managers to streamline outreach, education, and case support.
Key Responsibilities
A. Translation & Interpretation
Language Services: Translate agency forms, policies, and vital correspondence accurately; act as the primary interpreter for bilingual clients, vendors, and the public.
Resource Navigation: Develop and maintain deep organizational knowledge of aging, healthcare, and adult social services resources.
Community Relations: Foster strong working partnerships with local healthcare providers, aging organizations, and community resource networks.
B. Program Support & Management
Communications Support: Assist agency leadership and program managers with bilingual communications, reports, and operational rollouts.
Quality Improvement: Participate actively in annual process improvement initiatives to enhance service quality, efficiency, and program delivery.
Tri-County Collaboration: Work alongside directors to identify and meet the specific needs of diverse clients across the region.
C. Education & Outreach
Community Engagement: Represent the agency at outreach functions, health fairs, and community events.
Client Advocacy: Explain available resources, program goals, and eligibility requirements (including Medicaid Waiver guidelines) clearly to clients, families, and service providers.
D. Administration & Compliance
Accurate Tracking: Log daily activities, client interactions, and time allocation meticulously using designated agency codes and software.
Reporting: Prepare clear, comprehensive activity logs, findings summaries, and administrative reports as required.
Technology Utilization: Leverage Microsoft Office suite (Word, Excel, Outlook) for daily correspondence, tracking, and basic data analysis.
Qualifications & Requirements
Language Proficiency: Fluency in Spanish (verbal and written) is required.
Education: Bachelor’s degree (BA/BS) in Social Work, Communications, Human Resources, or a related field is preferred.
Experience: 1–2 years of professional experience in customer service, case management, social services, or administrative coordination.
Industry Knowledge: Foundational familiarity with basic health needs, community resources, and common cognitive issues facing the elderly population (knowledge of the Medicaid Waiver program is a strong plus).
Core Competencies:
Exceptional interpersonal skills with the ability to work cooperatively within a multi-disciplinary team.
Strong analytical skills to evaluate complex situations, draw conclusions from records, and exercise sound independent judgment.
Excellent written and verbal communication skills for clear documentation and public presentations.
High level of self-motivation, organization, and time-management capabilities.
Physical Requirements & Working Conditions
Environment: Primarily sedentary office environment utilizing a computer and telephone.
Travel: Local travel of approximately 40% required for community outreach and meetings; reliable transportation and a valid driver's license are mandatory.